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Retail Assistant Manager - Southampton

Date Posted: 9 June 2022

Original Style is one of the U.K.’s leading tile manufacturers and distributors, with an extensive portfolio of high-quality ceramic, porcelain, glass, mosaic and stone tiles. Based in the South West employing around 245 members of staff, Original Style has departments in customer service, finance, manufacturing, ICT, marketing, warehousing, purchasing, human resources, and retail. Original Style also has a commercial division working with architects, developers and specifiers, supplying a variety of projects from Gin Distilleries and hotels, to supermarkets and swimming pools. Experiencing year on year growth, with products available in over 60 countries and over 2000 retail outlets worldwide, there’s never been a more exciting time to work with Original Style.

Department: Retail
Reports To: Retail Manager
Hours: Full-Time

Purpose Of the role

Part of the Retail Team, responsible for assisting the Manager in the day to day running of the showroom, and management of the sales team in addition to actively selling our extensive portfolio of premium tiles to trade and retail customers.

Main Responsibilities:

  • Key holder – opening and closing the showroom.
  • Assisting the Retail Manager in the running of the showroom.
  • Managing, supervising and motivating staff.
  • Training and developing new and existing team members.
  • Monitoring and maintaining monthly sales targets.
  • Identifying areas in the product range where improvements are required.
  • Liaising with other departments where required.
  • Assisting with showroom paperwork.
  • Developing in-showroom displays.
  • Dealing with customer complaints.
  • Banking duties.
  • Serving and assisting customers – providing a high level of expertise and knowledge.
  • Generating new sales through local businesses.
  • Processing sales/cash handling.
  • Showroom security/health and safety.
  • Stock replenishment.
  • Maintaining up-to-date POS.
  • Housekeeping.
  • Continually learn about new products and ranges.
  • Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
  • Ensure compliance with all health and safety, quality and human resource policies and procedures of Original Style.

These are the main functions of the job but employees may be required to carry out other duties as may be reasonably required.

Personal Specification:

  • demonstrate excellent customer services skills;
  • be responsible;
  • be a team leader/motivator;
  • possess good communication/delegation skills ;
  • have decisiveness;
  • be a problem solver;
  • be numerate;
  • be approachable, friendly and polite ;
  • be able to lift product;
  • demonstrate computer literacy;
  • be able to follow instruction without supervision;
  • be organised;
  • be knowledgeable in aspects of DIY (willing to learn technical aspects).

Remuneration and Benefits

We offer a competitive salary and benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts, accident insurance and death in service cover. In addition there is structured training and the potential for career progression within our growing dynamic company.


Original Style’s retail showroom in Southampton can be found at Unit 1, Third Avenue, Southampton, Hampshire, SO15 0LE

How to apply

Applicants should send their CV and a covering letter (including salary expectations) to Diane Smith, Human Resources Manager preferably by email to or by post to Original Style Limited, Falcon Road, Sowton Industrial Estate, Exeter, EX2 7LB, United Kingdom.